Management Information Systems Managing the Digital Firm Canadian 7th Edition By Laudon – Test Bank

Chapter 11 Managing Knowledge
1) Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semi-structured and unstructured information.
Answer: FALSE
Diff: 1 Page Ref: 347
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.1

2) Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.
Answer: FALSE
Diff: 2 Page Ref: 342
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.1

3) Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.
Answer: TRUE
Diff: 1 Page Ref: 342
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.1

4) Knowledge is universally applicable and easily moved.
Answer: FALSE
Diff: 1 Page Ref: 342
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.1

5) CAD is a type of intelligent technique.
Answer: FALSE
Diff: 1 Page Ref: 352
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.3
6) Knowledge workers include all of a company’s workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.
Answer: FALSE
Diff: 1 Page Ref: 350
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.3

7) Structured knowledge is explicit knowledge that exists in informal documents.
Answer: FALSE
Diff: 1 Page Ref: 347
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.1

8) Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.
Answer: FALSE
Diff: 2 Page Ref: 347
AACSB: Reflective thinking skills
CASE: Knowledge
Objective: 11.2

9) VRML requires the use of a powerful server as well as large amounts of bandwidth.
Answer: FALSE
Diff: 2 Page Ref: 354
AACSB: Use of information technology
CASE: Knowledge
Objective: 11.3

10) Expert systems are the primary tools used for knowledge discovery.
Answer: FALSE
Diff: 1 Page Ref: 355
AACSB: Use of information technology
CASE: Knowledge
Objective: 11.4