Small Business Management An Entrepreneur’s Guidebook 8th Edition By Mary Jane Byrd – Test Bank

31. Small business owners should not disclose their reasons for being in business with their employees to maintain good human relations.

FALSE

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Difficulty: 1 Easy
Learning Objective: 11-01 Explain how managerial assumptions affect human relationships with workers.

32. Leadership and management are synonymous.

FALSE

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Difficulty: 2 Medium
Learning Objective: 11-02 Explain why exercising effective leadership is so important in small business.

33. Leadership is the ability to influence others to strive to attain goals or objectives.

TRUE

Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 11-02 Explain why exercising effective leadership is so important in small business.

34. Leading is an important part of managing, but not the whole of it.

TRUE

Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 11-02 Explain why exercising effective leadership is so important in small business.

35. Communication is the transfer of meaning from one person to another.

TRUE

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Difficulty: 1 Easy
Learning Objective: 11-03 List some barriers to effective communication and show some ways to improve communication.

36. The process of communication can be assumed to have occurred if the receiver decodes or retranslates the idea that is being communicated.

FALSE

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Difficulty: 2 Medium
Learning Objective: 11-03 List some barriers to effective communication and show some ways to improve communication.

37. The greatest barriers to effective communication are inattention and poor listening.

TRUE

Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 11-03 List some barriers to effective communication and show some ways to improve communication.

38. Employees tend to disbelieve what the owner says, regardless of whether it is true or not.

FALSE

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Difficulty: 1 Easy
Learning Objective: 11-03 List some barriers to effective communication and show some ways to improve communication.

39. One must use different incentives to motivate different people at different times in their working lives.

TRUE

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Difficulty: 1 Easy
Learning Objective: 11-04 Explain how to improve employee motivation.

40. Managers are always motivating employees—either positively or negatively—even when they are not conscious of doing so.

TRUE

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Difficulty: 1 Easy
Learning Objective: 11-04 Explain how to improve employee motivation.

41. Motivation alone is generally enough to increase productivity.

FALSE