Understanding Canadian Business 10th Canadian Edition By William G Nickels – Test Bank

Chapter 11
Motivating Employees

True / False Questions

1. The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

2. Extrinsic rewards are those that are given to a person by someone else.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

3. Motivation is the drive to act.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

4. Since motivation comes from within an individual, there is little that managers can do to help motivate workers.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

5. When unhappy workers leave a company, the firm normally ends up benefiting financially.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

6. Mark has just successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experiences as the result of his success is an example of an extrinsic reward.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

7. Frederick Taylor’s goal was to find ways to improve worker motivation by making work more interesting and challenging.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-02 Frederick Taylor: The Father of Scientific Management

8. A key element of Frederick Taylor’s approach was the time and motion study, which examined the tasks performed to complete a job and the time needed to complete each task.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-02 Frederick Taylor: The Father of Scientific Management

9. Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-02 Frederick Taylor: The Father of Scientific Management

10. Scientific management became the dominant strategy for improving productivity during the early 1900s.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-02 Frederick Taylor: The Father of Scientific Management

11. Elton Mayo is known as the father of scientific management.
FALSE