Test Bank For Essentials Of Business Communication 10th Edition By Mary Ellen Guffey

Test Bank For Essentials of Business Communication 10th Edition by Mary Ellen Guffey

Name: Test Bank For Essentials Of Business Communication 10th Edition By Mary Ellen Guffey
Brand: Test Bank
SKU: 3113
Price: 45 USD
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1. How do recruiters and employers view the importance of professional behavior in the workplace?

	a.	Although recruiters are impressed with applicants who speak and write well, a candidate’s technical expertise is all that matters.
	b.	Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.
	c.	Professionalism and soft skills are important only in service-oriented fields.
	d.	Team, communication, and people skills are low priorities for most recruiters and employers.

ANSWER:	b
RATIONALE:	Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants because employers prefer courteous and professional job candidates over those who lack these skills and traits.
POINTS:	1
DIFFICULTY:	Moderate
REFERENCES:	p. 352
LEARNING OBJECTIVES:	ESBC.GULO.16.11.01 – 11.01
NATIONAL STANDARDS:	United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
TOPICS:	Developing Professionalism and Business Etiquette Skills at the Office and Online
KEYWORDS:	Bloom’s: Knowledge

2. Which statement about professionalism is most accurate?

	a.	Professionalism refers to those behaviors exhibited only to customers.
	b.	Professionalism describes desirable workplace behavior.
	c.	Professionalism emphasizes hard skills or technical knowledge desired by employers.
	d.	Professionalism is important only in large companies.

ANSWER:	b
RATIONALE:	Professionalism explains proper work behavior that makes someone a good employee with coworkers, bosses, and customers. Professionalism emphasizes civility, polish, etiquette, social intelligence, and soft skills for all workers in small or large companies.
POINTS:	1
DIFFICULTY:	Moderate
REFERENCES:	p. 352
LEARNING OBJECTIVES:	ESBC.GULO.16.11.01 – 11.01
NATIONAL STANDARDS:	United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
TOPICS:	Developing Professionalism and Business Etiquette Skills at the Office and Online
KEYWORDS:	Bloom’s: Comprehension

3. A synonym for professionalism is

	a.	hard skills.
	b.	social acceptance.
	c.	business etiquette.
	d.	diversity.

ANSWER:	c
RATIONALE:	“Business etiquette” or “protocol,” “soft skills,” “social intelligence,” “polish,” and “civility” are other terms for “professionalism.” Regardless of the term used, all have one meaning: desirable workplace behavior.
POINTS:	1
DIFFICULTY:	Easy
REFERENCES:	p. 352
LEARNING OBJECTIVES:	ESBC.GULO.16.11.01 – 11.01
NATIONAL STANDARDS:	United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
TOPICS:	Developing Professionalism and Business Etiquette Skills at the Office and Online
KEYWORDS:	Bloom’s: Knowledge

4. Which of the following statements about professionalism in the workplace is most accurate?

	a.	Unprofessional behavior affects only the individual who displays it.
	b.	More organizations are establishing procedures or policies to encourage professionalism.
	c.	Employees need to exhibit professional behavior only when working at their desks.
	d.	You exhibit professional behavior only through nonverbal actions such as dressing appropriately or maintaining eye contact with others.

ANSWER:	b
RATIONALE:	Businesses want employees to be professional at all times, whether they are working at their desks, participating in teams, or attending social functions. Therefore, organizations have established procedures or policies to encourage professionalism because unprofessional behavior costs businesses unnecessary money and time each year.
POINTS:	1
DIFFICULTY:	Moderate
REFERENCES:	p. 353
LEARNING OBJECTIVES:	ESBC.GULO.16.11.01 – 11.01
NATIONAL STANDARDS:	United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
TOPICS:	Developing Professionalism and Business Etiquette Skills at the Office and Online
KEYWORDS:	Bloom’s: Comprehension

5. Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

	a.	A grasp of workplace etiquette
	b.	An eagerness to learn
	c.	The ability to work effectively as part of a team
	d.	Proficiency in using a variety of computer software packages

ANSWER:	d
RATIONALE:	Proficiency in using a variety of computer software packages is a hard skill. The other answer choices are soft skills.
POINTS:	1
DIFFICULTY:	Moderate
REFERENCES:	p. 353
LEARNING OBJECTIVES:	ESBC.GULO.16.11.01 – 11.01
NATIONAL STANDARDS:	United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
TOPICS:	Developing Professionalism and Business Etiquette Skills at the Office and Online
KEYWORDS:	Bloom’s: Knowledge

6. Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

	a.	soft and hard skills.
	b.	self-actualization and self-control.
	c.	sharing and collegiality.
	d.	education and training.

ANSWER:	c
RATIONALE:	The six dimensions of professional behavior include courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and sharing and collegiality.
POINTS:	1
DIFFICULTY:	Easy
REFERENCES:	p. 355
LEARNING OBJECTIVES:	ESBC.GULO.16.11.01 – 11.01
NATIONAL STANDARDS:	United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
TOPICS:	Developing Professionalism and Business Etiquette Skills at the Office and Online
KEYWORDS:	Bloom’s: Knowledge