Interpersonal communication 4th Edition by Floyd – Test Bank

Chapter 11

Test Bank

Chapter 11

Test Bank

• 1. Which of the following is true with respect to interpersonal conflict?
• A. It involves independent parties.
• B. It involves perceived scarce resources.
• C. It occurs within oneself.
• D. It is synonymous with disagreement.
• 2. Felix had been angry with his roommate Hector for some time. Hector was always playing his music so loudly that Felix couldn’t concentrate, much less have a conversation on the telephone. Despite his anger, he hadn’t expressed his feelings to Hector. Which of the following is true of this situation?
• A. Hector and Felix are engaged in conflict because Felix’s anger is sufficient to produce conflict.
• B. Hector and Felix are not engaged in conflict because the source of their conflict is not interpersonal.
• C. Hector and Felix are engaged in conflict because conflict can exist “under the surface” for some time.
• D. Hector and Felix are not engaged in conflict because conflict must be expressed.

3. Frank and Samantha just received a large inheritance when Samantha’s grandmother passed away. Samantha said she wanted to use the money to build an addition onto their house. Frank countered that he wanted to buy a more fuel-efficient car. Which of the following is true about this situation?

• A. This is an example of conflict because it involves an expressed struggle.
• B. This is an example of conflict because it involves scarce resources.
• C. This is an example of conflict because it involves incompatible goals.
• D. All of these are true.
• 4. Which of the following is NOT one of the common conflict metaphors identified in your textbook?
• A. conflict is a war
• B. conflict is a dance
• C. conflict is a hammer
• D. conflict is a game
• 5. Which of the following statements accurately reflects the idea of “reframing” a conflict?
• A. Thinking of conflict as a game if you traditionally think of it as a battle.
• B. Engaging in a cooling-off period before you have a conflict discussion.
• C. Trying to see a conflict from someone else’s point of view.
• D. Minimizing your responsibility for a conflict.
• 6. The content dimension of a conflict relates to what?
• A. the implications of the conflict for the relationship
• B. the strategies people use to manage the conflict
• C. the acceptability of the outcome of the conflict
• D. the specific point of contention giving rise to the conflict
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• Accessibility: Keyboard Navigation
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• Bloom’s: Remember
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• Learning Objective: Distinguish between the content, relational, and procedural dimensions of conflict.
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• Topic: Conflict and Relationships
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• 7. Jon recently stopped a conflict with his girlfriend, Ana, and said to her, “You don’t know how to have a disagreement without losing your temper and swearing!” Ana replied, “Well at least I want to confront the issues instead of avoiding them!” Jon and Ana’s exchange is an example of
• A. the content dimension of conflict.
• B. the relational dimension of conflict.
• C. meta-conflict.
• D. pseudoconflict.
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• Accessibility: Keyboard Navigation
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• Bloom’s: Understand
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• Learning Objective: Define metaconflict.
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• Topic: Conflict and Relationships
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• 8. Which of the following is NOT one of the health detriments associated with conflict described in your text?
• A. hardening of the arteries
• B. calcium deposits in the kidneys
• C. reduction in the body’s natural killer cells
• D. delayed wound healing
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• Accessibility: Keyboard Navigation
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• Bloom’s: Remember
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• Learning Objective: Explain how conflict can be harmful.
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• Topic: Conflict and Relationships
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• 9. Research shows that three issues top the list as sources of conflict in romantic relationships. Which of the following is NOT among them?
• A. household chores
• B. relationships with in-laws
• C. personal criticisms
• D. finances
• 10. Which of the following statements about sex and conflict is false?
• A. Women are always taught to be submissive to the demands of men.
• B. Men are generally taught to engage in conflict directly and competitively.
• C. Men are generally taught not to hurt women.
• D. Women might feel the need to fight to obtain necessary resources.