Industrial Relations in Canada 4th Edition By Fiona McQuarrie – Test Bank

CHAPTER 11

THE GRIEVANCE ARBITRATION PROCESS

Multiple Choice Questions

1. What is a grievance?
2. A disagreement about the interpretation, application or administration of the collective agreement
3. Any violation during the negotiation process of the collective agreement that is not resolved
4. A direct complaint arising from the employee and employment relationship in the workplace
5. All of the above

Answer A      Page 304                intermediate

2. Which of the following would typically be classified as an individual grievance?
3. A dispute over the seniority provisions of the agreement
4. A dispute over a disciplinary sanction given to an employee
5. A dispute over the contracting-out provisions of the agreement
6. A dispute over the union security clause

Answer B      Page 306                easy

3. What is the term used to describe a grievance filed by the union on behalf of all employees?
4. Group grievance
5. Union grievance
6. Policy grievance
7. Comprehensive grievance

Answer C      Page 307                intermediate

4. If the grievor alleging a violation of the agreement does not file the grievance according to the timelines in the collective agreement, what may happen?
5. The grievance moves immediately to the last step in the process
6. The shop steward loses his/ her position in the union
7. The union executive gets to determine if the grievance proceeds
8. The employer may dismiss the grievance on the basis of past practice

Answer D      Page 308                intermediate

5. What level of the union hierarchy sometimes assists employees in presenting and preparing their grievances during the first step?
6. The union president
7. The national representative
8. The shop steward
9. The union delegate

Answer C      Page 310                intermediate

6. Which is the only step in the grievance procedure where the individual grievor has control of the disposition of the grievance?
7. The third step
8. The second step
9. The first step
10. The grievor does not control the disposition of the grievance

Answer C      Page 310                easy

7. What information would not usually be included in a written grievance at step two?
8. The time of the alleged violation
9. The dates of availability for the hearing
10. The requested remedy
11. Names of witnesses

Answer B      Page 312                easy

8. Who usually handles the third step of the grievance procedure for each party?
9. The union business agent and intermediate members of management
10. The union business agent and senior management representatives
11. The union steward and intermediate members of management
12. The union steward and senior management representatives

Answer B      Page 313-314         difficult

9. Bearing in mind a union’s duty of fair representation, which of the following is an option in the disposition of a grievance?
10. Settle the grievance
11. Withdraw the grievance
12. Proceed to arbitration
13. All of the above

Answer D      Page 313-314         difficult

10. When a labour board determines that a union has failed in its duty of fair representation in regards to a grievance, which of the following is a possible remedy?
11. Award the grievor the remedy sought in the original grievance
12. Order a resubmission of the grievance
13. Order that the grievance be submitted to arbitration
14. All of the above

Answer C      Page 314                difficult

11. Which party is responsible for the initial selection of single arbitrator?
12. It is a mutual agreement of union and management
13. Management
14. The union
15. The labour board

Answer A      Page 316                easy