Name: Human Resource Management 5Th Canadian Edition By Sandra Steen – Test Bank
Brand: Test Bank
SKU: 56546
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Human Resource Management 5Th Canadian Edition By Sandra Steen – Test Bank

Chapter 11

Creating and Sustaining High-Performance Organizations

True / False Questions

According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance.
TRUE

Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: Easy
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-03 What Is a High-Performance Work System?

While high-performance work systems may result in high product quality and reduce turnover, they have little impact on outcomes such as efficiency and productivity.
FALSE

The set of perceptions that employees have about their experience at work in response to their interactions with the organization is called employee satisfaction.
FALSE

One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.
FALSE

Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: Medium
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

A learning culture creates the conditions in which managers encourage flexibility and experimentation.
TRUE

Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: Easy
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

Job satisfaction is subjective because it is based on values, perceptions, and ideas of what is important.
TRUE

Accessibility: Keyboard Navigation
Blooms: Analyze
Difficulty: Hard
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

Employee engagement refers to giving employees responsibility and authority to make decisions.
FALSE

When employees have low engagement, and a negative employee experience, they are still likely to be passionate about their work.
FALSE

It was recently reported that two-thirds of today’s employees feel overwhelmed.
TRUE

Although Net Promoter Score was developed to assess client experience, it’s methodology is equally applicable to measuring employee experience.
TRUE