Business Foundations International Edition 3rd Edition By Robert J. Hughes – Test Bank

Chapter 11—Producing Quality Goods and Services

ESSAY

1. What activities does operations management involve?

ANS:
Answer not provided.

PTS: 1 OBJ: 11-1 NAT: AACSB: Communication
TOP: What Is Production?

2. Briefly assess the good and bad news of the current U. S. manufacturing environment.

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Answer not provided.

PTS: 1 OBJ: 11-1 NAT: AACSB: Communication
TOP: What Is Production?

3. In what ways have American businesses tried to regain a competitive edge in the global marketplace? Why is this edge important?

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Answer not provided.

PTS: 1 OBJ: 11-1 NAT: AACSB: Communication
TOP: What Is Production?

4. What is meant by the focus and the magnitude of a conversion process?

ANS:
Answer not provided.

PTS: 1 OBJ: 11-2 NAT: AACSB: Communication
TOP: The Conversion Process

5. Explain how the production of services is different from the production of manufactured goods.

ANS:
Answer not provided.

PTS: 1 OBJ: 11-3 NAT: AACSB: Communication
TOP: The Increasing Importance of Services

6. Provide an example of a product that has refined the want-satisfying capability of its product and a second product that has extended the capability of its product.

ANS:
Answer not provided.

PTS: 1 OBJ: 11-4 NAT: AACSB: Communication
TOP: Where Do New Products and Services Come From?

7. Define design planning. How does it differ from operational planning?

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Answer not provided.

PTS: 1 OBJ: 11-5 NAT: AACSB: Communication
TOP: How Do Managers Plan Production?

8. Compare and contrast the ideas of labor-intensive and capital-intensive technology.

ANS:
Answer not provided.

PTS: 1 OBJ: 11-5 NAT: AACSB: Communication
TOP: How Do Managers Plan Production?

9. “In purchasing, the idea is for buyers to always obtain the finest-quality items available for their plant to use in making the product.” Is this statement true or false? Support your answer with examples.

ANS:
Answer not provided.

PTS: 1 OBJ: 11-6 NAT: AACSB: Communication
TOP: Operations Control

10. When does a firm incur holding costs? When does it incur stock-out costs?

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Answer not provided.

PTS: 1 OBJ: 11-6 NAT: AACSB: Communication
TOP: Operations Control

11. How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

ANS:
Answer not provided.

PTS: 1 OBJ: 11-6 NAT: AACSB: Communication
TOP: Operations Control