Business and Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

Chapter Ten: Enhancing Team Meetings

• Tim’s group is trying to reach consensus on a very important decision that will impact the entire company. Sensing that people are agreeing with other group members just to avoid conflict, Tim begins to seek out differences of opinion and tries to involve everyone in the conversati What strategy is Tim using to help his group reach consensus?
  1. Keep the group oriented towards its goal
  2. Listen to the ideas of others
  3. Promote honest dialogue and discussion
  4. Remind the group what the goal is Answer: C

Skill: Applied                      Page Ref: 252

 

True/False Questions

 

• All meetings have structure, but not all meetings have interaction.

Answer: FALSE

Skill: Conceptual                Page Ref: 229

 

• A meeting that is off topic, has no agenda, or runs too long needs more structure Answer: TRUE

Skill: Applied                      Page Ref: 229

 

• A group CANNOT have too much interaction.

Answer: FALSE

Skill: Conceptual                Page Ref: 230

 

• You should hold not hold a meeting if uncertainty is high.

Answer: FALSE

Skill: Applied                      Page Ref: 231

 

• You should hold a meeting when people may resist a decision or a proposed soluti

Answer: TRUE

Skill: Conceptual                Page Ref: 232

 

• Every meeting should have a goal.

Answer: TRUE

Skill: Factual                      Page Ref: 232

 

• Ross wrote out a list of issues, questions, and topics to structure the meeting. This is an example of an ag

Answer: TRUE

Skill: Applied                      Page Ref: 234

 

• According to your book agenda items should be written as question

Answer: TRUE

Skill: Factual                      Page Ref: 234

 

• Ronnie is writing the agenda for his quarterly department meeting. He should keep it secret and surprise the other members with the agenda when they arrive at the meeting.

Answer: FALSE

Skill: Applied                      Page Ref: 235

Test Bank for Business and Professional Communication

 

 

• The most challenging agenda item should be placed first to get everyone involv

Answer: FALSE

Skill: Conceptual                Page Ref: 235-236

 

• An effective meeting leader is generally more of a facilitator than a dictat

Answer: TRUE

Skill: Factual                      Page Ref: 237

 

• Almost every problem can be phrased in terms of something you want more or less of.

Answer: TRUE

Skill: Conceptual                Page Ref: 238

 

• Dewey’s approach to problem solving as defined in your textbook has been found by researchers to be the single most effective way of problem solving.

Answer: FALSE

Skill: Conceptual                Page Ref: 238

 

• A key step in the brainstorming process is to evaluate all ide

Answer: FALSE

Skill: Factual                      Page Ref: 240

 

• During the start of her group’s problem solving meeting Kelley asked the other members the “who, what, when, where, why and how” of the problem. Kelley was helping her group analyze the problem.

Answer: FALSE

Skill: Applied                      Page Ref: 240

 

• When facilitating a brainstorming session, it is important to never set a time lim

Answer: FALSE

Skill: Conceptual                Page Ref: 243

 

• Both traditional brainstorming and the nominal group technique can be used at any phase of the problem-solving

Answer: TRUE

Skill: Conceptual                Page Ref: 244-245

 

• Much research seems to suggest that oral brainstorming results in fewer ideas than silent brainstorming technique

Answer: TRUE

Skill: Factual                      Page Ref: 244

 

• The Delphi technique is also referred to as “silent brainstorming.” Answer: FALSE

Skill: Conceptual                Page Ref: 245

 

• When utilizing electronic brainstorming, members feel less fear or anxiety about being criticized for unconventional idea

Answer: TRUE

Skill: Factual                      Page Ref: 246

• A gatekeeper encourages less talkative members of a meeting to participat

Answer: TRUE

Skill: Factual                      Page Ref: 247

 

• Groupthink can occur when team members are overly interested in the topi

Answer: FALSE

Skill: Conceptual                Page Ref: 249

 

• Effective groups do NOT experience conflict.

Answer: FALSE

Skill: Conceptual                Page Ref: 250

 

• Consensus occurs when all group members can support a course of acti

Answer: TRUE

Skill: Factual                      Page Ref: 250

 

• Using the metadiscussion technique can be detrimental to a team’s foc

Answer: FALSE

Skill: Conceptual                Page Ref: 251