Intercultural Communication in Contexts Judith Martin 7e -Text Bank

CHAPTER 11

CULTURE, COMMUNICATION, AND CONFLICT

MULTIPLE CHOICE QUESTIONS

1. A perceived or real incompatibility of goals, values, expectations, or processes between two or more interdependent parties is known as _____.
2. accommodation
3. compromise
4. conflict
5. ambiguity

Ans: c

2. Irwin is unsure of how to handle a conflict with his girlfriend, Wenshu. She wants to spend their vacation with family, while he would like to take a trip to an exotic location. They haven’t argued, but Irwin is confused about how to resolve their different desires. Irwin is discovering that there is a great deal of _____ in intercultural conflicts.
3. confrontation
4. ambiguity
5. mediation
6. pacifism

Ans: b

3. When individuals become aware that their feelings and emotions are incompatible, they are most likely experiencing _____ conflict.
4. affective
5. value
6. cognitive
7. goal

Ans: a

4. Philip has decided to move in with his girlfriend. His parents are highly critical of his decision because they feel that living together before marriage is morally unacceptable. Philip and his parents are experiencing _____ conflict.
5. affective
6. value
7. cognitive
8. goal

Ans: b

5. A situation in which people have incompatible ideas about what the proper course of action should be is often a(n) _____.
6. affective conflict
7. value conflict
8. cognitive conflict
9. conflict of interest

Ans: d

6. Ben and his wife, Jenny, have a disagreement over what kinds of investments they should make for long-term financial security. Ben wants to invest more heavily in risky ventures, while Jenny prefers more secure options such as compact disks or savings bonds. Ben and Jenny have a(n) _____.
7. affective conflict
8. conflict of interest
9. cognitive conflict
10. goal conflict

Ans: b

7. When people disagree about a preferred outcome or end state, they are involved in _____ conflict.
8. affective
9. value
10. cognitive
11. goal

Ans: d

8. Lisa and her roommate, Kristen, argue over how often they should clean their apartment. Kristen doesn’t mind things being out of place or an occasional sweater on the couch. Lisa, however, prefers a more orderly environment in which everything is in its place. Lisa and Kristen are experiencing _____.
9. affective conflict
10. value conflict
11. cognitive conflict
12. conflict of interest

Ans: c

9. When dealing with conflict, Julie concentrates on using very precise language, and though she doesn’t always feel comfortable with face-to-face conflict, she feels it’s important to say what’s on her mind. Julie probably uses a(n) _____ approach to conflict.
10. indirect
11. expressive
12. restraint
13. direct

Ans: d

10. Ke Xian sees conflict as ultimately destructive for relationships, so he tends to use a(n) _____ approach to conflict, which includes emphasis on vagueness and ambiguity in language and often relying on third parties to help resolve disagreements.
11. indirect
12. expressive
13. restraint
14. direct

Ans: a